If I have a complaint, these are the steps to take.

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Consent is when you agree to share your information

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What are your rights?

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National Disability Insurance Agency is an independent statutory agency and their role is to implement the NDIS, which provides support for Australians with a significant and permanent disability and their families and carers.  Contact with the NDIA is via the NDIS.  The main NDIS contact number 1800 800 110, or you can email, and live chat is also available from this link.

There is a NDIS office in the Nowra Centrelink office:
4 Lawrence Avenue

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.

The Commission regulates NDIS providers, provides national consistency, promotes safety and quality of services, resolves problems and identifies areas for improvement.

For NDIS complaints contact the NDIS Quality and Safeguards Commission.  Follow this link or telephone 1800 035 544 (free call from landlines) or TTY 133 677.  Interpreters can be arranged.


PWD Australia is a national disability rights, advocacy and representative organisation that is made up of, led and governed by people with disability.  You can call them on 9370 3100 or 1800 422 015, or email 

Family Advocacy is an independent, impartial advocacy organisation that supports families across NSW to promote and defend the rights and interests of people with developmental disability.  Their contact number is 9869 0866 or free call 1800 620 588.  Their email is 

Resourcing Inclusive Communities  is an initiative of Family Advocacy that provides information and resources to assist people with disability to live meaningful lives, as valued members of their communities.

NSW Council for Intellectual Disability  is a disability rights organisation led by people with an intellectual disability that provides an advocacy service for people with an intellectual disability.  You can call them on 1800 424 065 or email 

IDEAS is a national organisation run by people with a disability whose purpose is to provide free, independent information and opportunities for people with disabilities, their supporters and the community.  They have an office in the East Nowra Shoalhaven Neighbourhood Services Building 2/80 Park Road East Nowra 2541 (email  One of their services is called ‘possABLE Advocacy’.  Call them on 1800 744 487 or email  

Illawarra Advocacy  is an independent, government-funded community organisation that provides free advocacy to people with a disability living in the Illawarra. You can call them on; (02) 4229 4999

You can find other advocates to help you by using the “Ask Izzy” service to locate one in your area, just follow this link.

Disability Gateway is a Commonwealth Government information portal which you can use to find out about services for people with a disability.  You can call them on 1800 643 787 or visit their website here.

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