If you have a complaint, these are the steps to take. At any one of these steps I can ask for an advocate to help me.
SMALL PROBLEM
May be fixed if I talk to Staff
MEDIUM PROBLEM
May be fixed if I talk to Marg 0478 126 614 or Leah 0423 313 450, Senior Managers of FOCAS
BIG PROBLEM
May be fixed if I talk to the Management Committee; board@focas.org.au
VERY BIG PROBLEM
May be fixed if I talk to an Independent Advocate
VERY VERY BIG PROBLEM
May be fixed if I talk to the NDIS Quality and Safeguarding Commission
Further resources: NDIS Quality and Safeguarding Commission website